Do you have FOCUS in your organization?
Does everyone know who are the customers?
Does everyone in your organization provide ever increasing value to customers, from their perspective and in a positive experience?
Are you identifying the most important improvement areas using data & measures?
Do you have clear strategic and tactical plans that get executed? Is everyone engaged and know how they fit together in accomplishing the plans?
Are improvements implemented quickly and well? Do you get better every year?
Our Approach: Strategic and Annual Improvement Planning Process
- Data-based methods that help diagnose the organization from 5 key perspectives or voices: customer, financial, team/culture, process and learning to identify key improvement areas.
- Taking the improvement areas, creating practical and interlocked plans that identify and use the best improvement methods to solve problems, execute the plan, measure results, learn, and effectively install the changes.