System-wide Thinking and Acting
Are you stuck in a silo? Do you only understand your tasks and not how they impact others? Are your fixing problems only to learn the root of the problem is outside your area, way up stream from your work? Spending all your time making one silo/area perfect rarely translates into better customer service/product/experiences. Applying system-wide thinking and action can help!
System-wide thinking helps you take a few steps back – to better see and understand your input, your output, and what you do collectively. System-wide thinking involves mapping the entire process, system, program, supply chain (from beginning to end) to see the over-arching opportunities to improve quality, cost, speed, and delivery.
The Benefits: Why System-wide thinking and acting
SUCCESS #1: Find the biggest barriers to make the biggest impact
The next improvement (improvement is continual 😀), with system-wide thinking, they looked at their work from a higher and data-based view. A visual map, like the one below, helped answer these questions: What is the supplier input to their work? What are the work steps? What is customer output from their work? What are the gaps, delays, rejects, and rework?
The system-wide evaluation led them to travel time. More time was consumed in traveling between customers than on-site time. This led the team to identify and implement planning and scheduling strategies to decrease their work travel times, increase their visits per day, along with a happier team and customers!!
SUCCESS #2: Find the biggest barriers to make the biggest impact
System-wide thinking and action guides more understanding of work (from beginning to end; the supply chain) and how information and materials really flow to identify the most impactful actions.
Interested in trying this too?