Success Stories

Strategic & Annual Improvement Planning

Establishing Direbeth-ssction – Strategic & Annual Improvement Planning

Approach / Methods

Facilitated the creation of Bethlehem Health Bureau’s plans by gathering & analyzing customer, environment, organization, process, culture, employee, and learning data to

  • Understand the current state
  • Understand where the department wants to be in the future
  • Determine gaps
  • Identify and prioritize how to get there
  • Create the strategic and annual improvement plans (with goals, measures, resources, and timelines).


2017-19 Strategic Plan with 8 strategic initiatives to achieve their vison and mission.

2017 Annual Improvement Plan with outcomes, annual customer and organization goals and targets, and 9 team based projects to achieve the outcomes.