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Deming Revisited: The Real Quality Model for Commerce

Chris Bujak • Sep 27, 2016

“As I dug into his works, I discovered an alignment between the Quality approach to commerce and the Lean Enterprise approach that was far broader and deeper than I first presumed. By the time I finished, it seemed to me that Deming’s work represents the heart and soul of Lean Enterprise, especially given his understanding of people and their striving to learn, grow, and achieve; his sensitivity to their needs and wants; and his recognition that they possessed an immense pool of untapped and largely ignored creativity.”

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Excerpt from Raphael L. Vitalo, Ph.D.

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