Pandemic Demands and Downturn: Making the Most of What You Have
It is a time of concern and unprecedented change. Challenges abound all around us individually, as families, teams, organizations, and as a society. At work, we are faced with teammates being sickened, unavailable, or working separately. The products and services we provide and the ways in which we provide them are changing, demand has dramatically changed (up or down), and shortages of resources are wide spread.
Use continual improvement (CI) resources, knowledge and culture to help address the challenges.
If you are facing increased or unique demands caused by the pandemic, you are probably modifying or creating work processes for more capacity with people not familiar with the tasks and with a need for speed and quality. Rather than fire fight your way, apply some rapid mapping and standardized work development to give your team members a consistent standard to follow. Creating standard work procedures is important because:
Implement standard procedures with immediate training in the standardized work (with the Tell, Show, Have them Do it, and Giving feedback method), together track performance, and use daily huddles for on the spot improvements.
All of this can be done in hours and days, not weeks!
If you are facing a downturn, use this time to reinvent your services and offerings and prepare your team for recovery. Prepare for the ramp up with some innovation, planning, process improvement, and maintaining your resources by investing in your People, the most important element in high performing organizations as viable strategies.
Most importantly, we hope you are safe and stay healthy. And if you’re overwhelmed and want some help reacting effectively and efficiently – give us a call.