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"We freed up another 176 hours, + Improved working relationships, + Created a better customer experience." Yes, this statement is real. It is the result of applying continual improvement team-based, problem-solving. Wouldn't we all like to free up team time to work on more important / value-adding activities?! Today let's explore the benefits of continual improvement and who gains these benefits. WHAT is Continual Improvement: It is helping people make things better (continually eliminating waste/bringing more value to customers) at a rate greater than before. HOW Continual Improvement works: Using people-culture approaches and improvement methods to guide effective and efficient problem solving and provide benefits for customers, team members, society and the shareholders or funding sources (achieving a win–win for all stakeholders). It is the best of Continuous Improvement, Quality Improvement, Performance Improvement, Lean, Six Sigma. Link to more CI methods WHY is Continual Improvement needed: To create thriving and sustainable success for the organization, teams, individuals, and all stakeholders (invested/impacted partners). More success stories Continual Improvement = EVERYONE Wins Let's review some continual improvement successes to learn what is possible and how others freed up team time to work on more important / value-adding activities.

Reliable and trust worthy data helps make decision making faster, easier, and with more agreement. Data exists to help at all levels from individual - team - organization performance. Let's explore organizational level data; what data is around us and how to use it drive decisions. Listening to our voices to gather data; voices of the Customer, Organization, Processes, Our People, and Learnings provides a wealth of focused data.