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List of Services
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Team Huddles
December 3, 2026, 8:00 AM -4:00 PM, Mantec in York, PA
One-Day Workshop to Build Better Team Communication, Engagement, and Daily Problem-Solving
This interactive workshop teaches supervisors, team leaders, and process owners how to establish and lead effective team huddles. Participants will learn how to use a simple huddle structure, visual huddle board, and coaching routine to keep team members informed, engaged, and involved in solving daily problems.
Unlike broader daily management training, this course focuses specifically on the team huddle process: how to set it up, how to lead it, how to use the board, how to raise and review issues, and how to coach team members through improvement conversations.
Provided in partnership with Mantec.
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Annual Prioritization: Aligning Efforts for Maximum Impact
December 17th, 11:00-11:45 AM ET, Live, Complimentary Webinar
The pull for more performance improvement comes from creating improvements and changes that directly contribute to the outcomes organizations need most. In this webinar we will share and discuss the planning processes, use of data, and improvement methods to identify priorities and align resources for a successful year.
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What Do Customers Want? A Guide to Must-Haves, Delighters, and Where to focus
February 18th, 11:00-11:45 AM ET, Live, Complimentary Webinar
Happy customers and communities don’t happen by accident. They come from knowing exactly who we serve, what they expect, and what might delight them. In this webinar, you’ll explore two key steps to growing more happy customers:
1. Understand our customers and community: their must-haves and delighters
2. Apply Quality Function Deployment (QFD) analysi to identify priority gaps and internal and external improvement opportunities
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Seeing the Gaps: Simple Ways to Find Improvement Opportunities
April 15th, 11:00-11:45 AM ET, Live, Complimentary Webinar
Every organization and team has improvement opportunities. If the challenge is seeing them, this webinar is for you! We’ll share simple, practical ways to spot gaps and improvement opportunities in your customer data, work processes, performance measures, and team members’ ideas. The result: a healthy log of opportunities, ready to prioritize, resource, and use continous improvement methods to make the greatest impact.
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An Engaged Team: Building a Better Workplace and Stronger Results
June 10th, 11:00-11:45 AM ET, Live, Complimentary Webinar
Engaged team members help:
- Spot problems and opportunities sooner
- Find better, more practical solutions
- Make improvements that last
- Strengthen trust, morale, and retention
- Deliver a better experience for customers
In this webinar, we’ll explore simple, practical ways to gather and use input from everyone, involve team members in solving problems, and make them part of creating a better work environment and stronger results.
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Implementing Changes That Stick
August 19th, 11:00-11:45 AM ET, Live, Complimentary Webinar
Many improvements start strong, then quietly slip back to the old way of doing things. In this webinar, we’ll explore why changes fade and what it takes to make them last. We’ll share 5 critical steps to implement change effectively, including how to prepare and involve the people affected and track results so gains are sustained. You’ll leave with practical ideas to increase the success of your future changes and improvements.
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Get to the Root of Problems: Problem-Solving Process Refresher
October 21st, 11:00-11:45 AM ET, Live, Complimentary Webinar
When problems pop up, it’s tempting to jump straight to a fix, only to see the same issue return. A structured problem-solving process helps solve the right problem, the first time. In this webinar, we’ll refresh what the process is, when to use it, and the benefits of each step.
Leave with a refresher on this time-tested, highly effective process to help your team solve problems for good.
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Lean Champion Resource Guide
The Lean Champion Resource Guide: Tools for Leading a Successful Lean Initiative now available on Amazon.
Authors: Bujak, Chris, Vitalo, Raphael L., Byron, James S., Bierley, Patricia V., Ruffino, Barbara J.
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Future Webinar Input PLEASE
Input on future live, complimentary, and brief webinars is desired. (Survey monkey estimates 1 minute to complete, so please share thoughts now.)
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