I want my team to be best they can be, collectively and individually and my boss expects high performance. How do I make this happen? Throughout this course, join to learn and practice foundational supervisor skills, how to develop and support my team, how to manage performance, and as a team continually improve.   

Benefits:

• Personal and professional growth. More confidence and impact.
• More engagement of team members.
• Increased team productivity and performance.
• Better focus.
• Improved skills to help, coach, support problem solving, and improve morale.
• Daily decision-making that creates success for all stakeholders.
  

Agenda: 

Training: 44 hours of interactive education, templates, and application practice.   

Application and Coaching: One-on-one coaching until results are achieved.

Certification: Participation in this training & demonstrated application of skills and behaviors = Supervisor CERTIFICATION.

Modules:

1. Building role profiles (position role, responsibilities, descriptions)

2. Your current state performance and gaps; supervisor learnings

3. Foundations of good relations

4. The importance and potential of people

5. Team model; Evaluating your team

6. Motivating & engaging people

7. Active listening and communicating
8. System-wide Focus

9. Managing and prioritizing your time; assigning tasks 

10. Get focused with goal statements

11. Identifying and using performance measures

12. Team huddles

13. Solving problems and improving work processes

14. Decision Making
15. Change / Communication
16. Mitigating problematic behaviors

17. Problem solving when performance is not as expected + Providing feedback and escalation

18. Documenting standardized work instructions

19. Developing & Teaching People 

20. Using Lessons Learned

21. Supervisor Skills Capstone (supervisors present application of new skills to peer supervisors and leaders)