Using Data to Drive Decisions
Using Data to Drive Decisions
Reliable and trust worthy data helps make decision making faster, easier, and with more agreement. Data exists to help at all levels from individual - team - organization performance. Let's explore organizational level data; what data is around us and how to use it drive decisions. Listening to our voices to gather data; voices of the Customer, Organization, Processes, Our People, and Learnings provides a wealth of focused data.
1. Gather CUSTOMER data here:
- Log, trend, and routinely use take on CUSTOMER Data-Driven themes
- Requests / Wishes / Complaints
- Service / Product performance (defects, errors, "I wish xxx was offered also.")
- Experience performance (long wait times, complicated processes, poor relations)
- # of population or area not serviced (growth opportunity)
2. PEOPLE Data and Decisions
- Collect data from these “listening posts” (right image)
- Perform analysis of data and affinity analysis of comments
- Identify key themes
- Make decisions
- Take actions
- Measure impact of actions on People performance.
3. ORGANIZATION Data to Identify Priority Decisions
Existing work has identified key decisions and needed outcomes; confirm, communicate, and use these to align resources.
4. PROCESS Data + Maps to Identify Actions and Decisions
Process maps are a fairly quick and effective way to identify process data and decide what priority gaps to address. See data, below, identified in process maps. More on process mapping. Recent blogs/webinars on this topic.
