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Making an Impact – 22 Organizations in 12 Months

Impacting the organization’s culture can happen in a short period.  The Quality Improvement (QI) Leaders Academy program was an approach to create positive, focused, and measurable improvement in 22 organizations in just 12 months.  The program managed by Public Health Accreditation Board (PHAB), funded by Robert Wood Johnson Foundation (RWJF), with training and QI expertise provided by Continual Impact.

The community of 22 organizations all focused on the same goal – To develop QI Leaders with the knowledge and skills to promote rapid and measurable improvements in work processes and outcomes and help build high performing cultures of quality improvement. The community of QI Leaders learned together, followed by personal application within their organization.


To learn more, see the QI Leaders Academy program report.  Congratulations to the QI Leaders and their organization members for making an impact!


Program phases:

Phase I:  Kaizen

  • Foundational QI and Kaizen training (including ~45 improvement methods and techniques)
  • Co-led a Kaizen event in each organization along with a personal QI Coach
  • See achieved results – 1st 10 Kaizen events; 2nd 12 Kaizen events (pages 6-7)
  • What is Kaizen? It is a team-based approach to problem solving that flows through all phases of the improvement cycle effectively and rapidly, typically 5 days, with full benefits achieved within 0-3 months.


Phase II: Annual QI Planning

  • Improvement Planning process training (including ~45 methods and techniques)
  • Co-led the improvement planning process in each organization along with a personal QI Coach
  • Cascaded plans to project teams, see annual plans (pages 8-12)
  • What is Improvement Planning? It is a structured process to focus improvement efforts on achieving needed organization outcomes. Data is gathered and analyzed (Customer, Organization, Process, Culture, and Learning).  Priority outcomes and drivers (projects) are identified and cascaded to project teams with teams creating their project measures, problem solving approach, resources, timeline, and project plans.  It is a process that addresses team structure, education, goal/target cascading, data evaluation, prioritization techniques, and change management into a comprehensive and logical sequence so that the organization achieves more results, faster.


Phase III:  QI Culture

  • QI for Individual Contributor train-the-trainer training
  • Co-led training ~ 2 sessions in each organization
  • Achieved daily and small work team improvements
  • What is QI for Individual Contributors course? A course to learn and apply basic problem solving techniques that engage and empower all organization members in actively improving their workplace and work processes every day.

“Being involved in this program has moved our health department so far along with our QI efforts and really turned QI in to a full health department program, rather than just the QI coordinator’s program.”  Participating QI Leader

Continual Impact LLC
November 22, 2016