Can you go home and say today was a great day? Making a great day involves every person on your team having and using some critical skills (see the list in the attached table). During the September Nine o’clock club we focused on the 1 ^st skill – Working with Others communications. Good working with others skills improve relationships and trust with customers, team members, and everyone; conversations end in a constructive and positive manner. Some organizations have realized 20% productivity solely by improving working with others communications.

1. Clarifying: discover what a person is thinking and why he/she is sharing
2. Confirming: make sure you have understood the person
3. Providing constructive criticism: share a concern about another person’s idea
4. Hitchhiking: build on another person’s idea