Virtual Education Modules

Virtual Education and Practice Modules 

Virtual training, with immediate practice applying the education can be an effective way to learn and gain new skills. These live 2-hour education and practice modules, listed below, are available to help you gain more knowledge and skills and continually improve performance.

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Advanced Facilitation

Come learn, practice, and gain methods and techniques to effectively facilitate teams.

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Annual Improvement Planning

imp-plnParticipants will develop knowledge and skills to effectively and efficiently facilitate the organization’s annual improvement plan. The course includes evaluating organization data & information (Customer, Organization, Work Processes, Culture, Learnings); creating the Improvement Plan; cascading the plans to project teams; confirming the projects will achieve the goals; and establishing a Leadership team structure to guide the projects in testing, learning, and installing improvements.

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Basic Statistical Analysis

Develop knowledge and skills to effectively and efficiently evaluate data to better understand a problem.

Training and coaching spans from basic statistics.

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Helping Others Embrace Change

Develop knowledge and skills to understand the concepts of change, identify techniques to help and begin apply techniques to your change.

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Cultural Diagnosis

Are you seeking to create an organization culture where everyone is actively solving problems and improving the organization’s outcomes and performance every day? In this training, you will learn the organizational elements needed to be in place to create this culture, complete your organization’s diagnosis, learn how to apply the diagnosis results in your annual improvement plans, and how to help teams effectively achieve the plans.

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Design for Excellence - Df(x)

Develop knowledge and skills to effectively and efficiently design a new product or process.

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Flow / Kanban

Develop knowledge and skills to effectively and efficiently assist teams in using Kanbans and visual controls to pKanbanull products or information through a process so that it Flows one unit at a time (or minimum batch size), at a formulated and balanced rate; without wait time, queue time, or other delays.

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Failure Mode Effect Analysis (FMEA)

Develop knowledge and skills to effectively and efficiently assist teams in using Failure Mode Effect Analysis to identify and anticipate potential failures of a product or process and their effects, in order to address them before they happen.

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FMEA Introduction

Foundational Improvement

Develop knowledge and skills in foundational continual improvement methods such as Active Communication Skills, Goal Setting, Gathering Practical Knowledge, Measurement.

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Individual Contributor - CI for Everyone

improvement cycleUnderstanding principles of improvement, identifying waste and value, and provide the approaches and templates for effective problem solving

  • Setting an improvement goal with measures of success
  • Understanding the current state to gather data and information
  • Performing root cause analysis
  • Understanding how to effectively test and install solutions
  • Establishing plans to implement actions/solutions

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Introduction to Improvement: Seeing the Possible

2014-12-04 15.51.07_edited1

  • Understand and identify the concepts of improvement (Waste/Value, Improvement Methods, and some examples of their use)
  • Appreciate the degree of change and benefits that are truly possible when adopting improvements
  • Prepare for additional improvement training and participation in activities such as improvement events

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Innovation Process & Methods

Innovation can be transforming – It can create sizable results for customers and stakeholders and even fun for the team! Unfortunately, a significant number of innovation attempts fail (rates of failure are reported by multiple sources from 30% to 80%). Fortunately, lessons have been learned from the success and failures for others to benefit.  This course focuses on the Innovation process and the utilization of improvement methods to create new and innovative products, services, and processes.

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Kaizen Process

Tired of working 6 months, 9 months, a year to see the benefits of solving a work process problem?  Want an information-based improvement method that steps you through all phases of the improvement cycle?  How about engaging and energizing your work teams?  This “Kaizen* Event Skills and Process” course teaches the process and techniques to involve the team in solving problems and implementing solutions often within one week!

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Leaders - Leading a Culture of Improvement


Provide understanding of the role of Leaders in a high performing culture of improvement

  1. Create a picture of a culture of improvement
  2. Understand the importance of People in a culture of improvement
  3. Understand the structure and resources needed
  4. Understand the behaviors that support and enable the culture

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Lean Six Sigma Belts

Continual Improvement is the best of Lean, Six Sigma, Quality, People & Team, and Managing Change knowledge, skills, and abilities.

WHITE Belt information     YELLOW Belt information     GREEN Belt information     BLACK Belt information

Lessons Learned Method to Convert Experiences into Actions

History repeats itself. WHY? Why do we experience the same situation or problem over again? Why are we not learning from mistakes? There is a better way! At the conclusion of an experience, event, project, or simply a meeting follow this 4-Step lessons learned method to analyze performance data, identify data-based reasons for performance (both good and bad), extract learnings, and create actions. Leverage the experiences and learning to create actions and accountability.

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Mistake Proofing (Poka Yoke)


Creating a high-performing work environment where human errors and defects are not accepted. Instead errors and defects are identified, and work processes redesigned to control and minimize the occurrence and effects of human error. This course will help develop knowledge and skills to effectively and efficiently facilitate the systematic Mistake Proofing approach to prevent defects associated with “human error” and avoid the costs resulting from those defects

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PHAB Accreditation / Re-accreditation

PHAB Accreditation / Re-accreditation Help & Support

We provide individual and communities of HDs with accreditation and re-accreditation support – here are a few approaches

  • “Promoting high performance using QI & Accreditation“
    • 5 hour workshop focused on creating foundation of accreditation: how it all fits together to create high performance 1. Quality Improvement – what, how, and why, benefits 2. Decomposition of accreditation domains
    • Read more: QI-Accred Introduction
  • Program “Implementing and Getting the Value of Accreditation”
    • 3 modules of community training
      • Module 1 – Creating the foundation of accreditation and Quality Improvement (QI)
      • Module 2 – QI Planning
      • Module 3 – Performance Management
    • One-on-one coaching time between each module
    • Read more: QI-Accred Program
  • Workshops “Progress Accreditation Domains & Standards Together”
    • Domain std by std (or sub-standard) – based on gaps/needs
    • Facilitate HD community workshops 4 hours – 1 day  – 2 days per
    • Collectively work through the standard and needed examples/outcome including definitions, structure, sharing references/examples/templates, actions
    • E.g.: Domain 9, Std 9.1.4 Customer feedback systems, actions, results; Domain 8, std 8.2 WFD plan; Domain 5, std 5.2 Strategic plan….
    • Read more: QI-Accred Workshops


Problem Solving & Solution Identification


Participants will develop knowledge and skills in using data and information to understand problem’s causes and effects and identify solutions that prevent problems from reoccurring.

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Process Installation

InstallDevelop knowledge and skills to effectively and efficiently install improvements so that you receive the expected results.

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Process Mapping

DSC_0943_edited-3Education and classroom practice is focused on the process mapping methods (Value Stream Mapping, Sub Process Mapping, Information Circles) and analyzing the value and waste of the work process.

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Product Development

Develop knowledge and skills to effectively and efficiently develop a new product and its work processes with minimal waste.  This method builds upon and uses many techniques, including process mapping, flow, kanbans, design for excellance.

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Project Leaders - Leading a Culture of Improvement

Develop knowledge and skills of lead improvement projects teams effectively and efficiently through the improvement cycle.  Training modules and application include Active Communication, Managing Change, Goal Setting and Measures, and the Improvement Cycle.

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Project Teams - Essentials for Participating in Culture of Improvement

PrISMDevelop knowledge and skills of improvement projects teams to effectively and efficiently through the improvement cycle.

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Quality Function Deployment (QFD)

Learn and apply the method, a relationship matrix (House of Quality), to align capabilities and goals with the wants and needs of the customer


  • Helps translate specific customer needs into product/service and process features and capabilities
  • Maximizes Customer Satisfaction (Positive Quality)
  • Focuses improvement and design efforts on the things that are important

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Quick Change with SMED

Quick Change with Single Minute Exchange of Die

Learn and apply methods and job aids to assist in changing processes from one task to another in the most efficient manner, minimizing the time required to prepare the workplace prior to conducting another activity.

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Six Sigma (black belt)

Develop knowledge and skills to effectively and efficiently lead teams through the six sigma method. Learn and apply detailed statistical analysis to decrease process defects and variation. 

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Standard Work Procedures

Processes with lots of variation and poor performance need standard work instructions. Creating the standards sets expectations and creates a calm consistency.

Learn how to create and document standard procedures to gain some immediate productivity. Teams have gained up to 20% productivity/capacity.

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Strategic & Annual Planning

Are you and everyone in the organization aligned and focused on achieving the vision, mission, and goals of the organization?

Are decisions based on data?

Are plans converted into actions and results?

Are actions completed, completed well?


Align long-term and short-term priorities, resources, and actions to achieve your organization’s goals using a data-based strategic and annual planning process.

The process uses team input and multiple data analyses (community, environment, customers, employees, financial, organization, and processes) along with a prioritized SWOT analysis to create 1) strategic initiatives with goals, measures, timelines, and resources; 2) Immediate interlocking to Annual Work Plans; 3) Team member activities and projects; and alignment of team and individual activities.

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Supervisors - Leading a Culture of Improvement

Develop the knowledge, skills, and abilities of supervisors (anyone with direct employee responsibilities); learn, practice, and apply techniques, methods and knowledge to create high performing work teams.

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Team Huddles with Continual Improvement Systems

Focus and engage your team members in achieving goals, identifying problems (daily), joining in solving problems, and implementing improvements. Team Continual Improvement System™ (CIS™) process and huddling around the CIS™ board is a fantastic way to increase adoption of improvements more quickly and sustain more improvements longer.

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Develop knowledge and skills to effectively and efficiently assist teams in evaluating themselves and the techniques to aid the team in improving working relationships and results.

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Total Productive Maintenance

Learn and implement programs to proactively apply preventative maintenance processes to maximize the operational efficiency of equipment.

–Autonomous maintenance
–Planned and predictive maintenance
–Quality maintenance
–Focused improvement
–Early equipment management

Why, the benefits

  • Prevent delays and breakdowns
  • Reduce cost
  • Improve capacity
  • Increase Overall Equipment Effectiveness (OEE)

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Value Engineering

Develop knowledge and skills to effectively and efficiently evaluate and challenge the value of every aspect in a product.  Value Engineering seeks to eliminate the “More Than Needed” form of waste.

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Working with Others

This course teaches participants how to effectively communicate (either in verbal or written form), create a more positive working relationship with peers, and decrease the waste of rework because we did not truly understand each other.

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5 S / Workplace Organization

5SsDevelop knowledge and skills to effectively and efficiently facilitate a 5S event including confirming and preparing the team, performing the event, and institutionalizing improvements.

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VR/HS Accreditation-CQI Support Packs

Utilize the strong bond between Vital Records / Health Statistics Accreditation and Continual quality improvement to understand, prioritize, decrease stress, and enjoy the accreditation journey. These 5 support packs can help


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